Refund policy
Thank you for shopping with Con Todo Coffee. We value your business and strive to provide you with high-quality coffee and excellent customer service. Please read our return and refund policy carefully before making a purchase.
Returns or Exchanges
Due to the nature of our products, we do not accept returns or exchanges. All sales are final. We encourage you to review product descriptions and specifications thoroughly before making a purchase. If you have any questions about a product, please contact us at hola@contodocoffee.com for assistance prior to completing your order.
Damaged or Defective Products
We take great care to ensure that your order arrives in perfect condition. However, if you receive a product that is damaged or defective, we are committed to making it right. Please follow the steps below to request a replacement or a refund:
- Inspect Your Order: Upon receiving your order, please inspect the items for any damage or defects.
- Contact Us: If you find that a product is damaged or defective, contact us as soon as possible at hola@contodocoffee.com.
- Provide Details: Please provide your order number, a description of the damage or defect, and any relevant photos to help us assess the issue.
- Resolution: Once we have reviewed your claim, we will offer you a replacement product or issue a full refund, including any shipping costs.
How to Contact Us
If you have any questions or need further assistance, please do not hesitate to reach out at hola@contodocoffee.com.